Company Review

Quickflix is the Australian version of Netflix. Never having used Netflix, I can hardly do a fair comparison. However, I think Quickflix has someway to go before I'd eschew the neighbourhood rental store in their favour.

After a 3 week trial subscription with Quickflix, this is what I found out. Their range of movies were quite limited and several of the films I was interested in were "premium" titles -- even for relatively old movies. Delivery was quite prompt -- I picked movies I knew were available and they arrived in the mail a few days later. The quality of the DVDs (not the movies) were appalling; about half way through both movies, Windows Media Player started having problems with playback. One DVD had a different region encoding, which I managed to get around but it was still annoying.

When I wanted to cancel my account, I found out that I couldn't do it online and I had to call in during office hours where I had to listen to a very annoying AVR service a couple of times before I figured out how I could actually reach a human being.

Unlike some other established companies, they don't ask why you no longer want to do business with them. Or maybe their staff haven't been well trained.

Oh, and one last thing. If you still feel inclined to sign up with them, pick a password that you don't use anywhere else or with sensitive accounts like your bank account. They don't understand the meaning of password security.